Cancelling big orders OR Getting negative feedback? which will you go for?

chetaseo Level 3

July 24, 2016, 1:35 pm

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I have personally encountered this big problem and i want the opinions of my fellow sellers here to see what they think about it.
If a buyer buys a service from you and after you have toiled and worked hard to do his job, he finally rejects it, giving flimsy reasons, what will you do in such circumstances when it is very obvious that the buyer just wants to eat his cake and have it.
And to avoid negative feedback, you contact the Seocheckout support staff on this issue but they seems to support the buyer on it,
will you go ahead and accept cancelation of the job or choose to get your money and accept the negative feedback?
NOTE; the order costs around $30-$150.

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Cristian

I never accept orders bigger than 30 bucks from first-time buyers. I always refuse the orders and message them with a suggestion of getting to know each other first. I recommend a smaller order so that if he is not satisfied, we won't have a dramatic situation where I'll get a negative review along with an unsatisfied buyer.

So yeah, this is my advice, recommend a test order to the client. I guarantee most buyers will actually be glad to go on this road first. If the buyer is happy after the test order, go ahead and make bigger deals.
This method saved me a lot of headaches and working hours, trust me, better safe than sorry, really managed to avoid lots of toxic clients over the years doing this. Hope it helps. Cheers.

10 years ago

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TommyCarey

Hmm this is a tricky one.

On one hand you've done all the work and busted your butt doing it and should be paid for your time and effort. On the other hand the client was not satisfied with your work and wants to cancel the order, even though it's difficult to take the work back and you lose all that time invested.

Taking the money will definitely get you a negative feedback from the client, even though you did the job as described and did it well. Canceling the service will lose you money and time, which sucks. If you have hundreds of positive reviews already then I'd take the one negative review and run with it. I always take a few bad reviews from a service provider as a client that was just in a bad mood and didn't make $3,000,000 off of the work you did lol. Now if you have 5 reviews and one of them is bad, it will look really bad because your approval rating drops ridiculously and that review hurts you on your entire account, not just the one service.

If you contact the support team and plea your case, and the support team sides with the buyer, there has to be a reason for it. Maybe it was a language barrier and you didn't exactly understand what the client was asking or saying and you just agreed with them so the conversation would seize and you could focus on the work you're trying to do for them. Or maybe the service wasn't done exactly to what was described in the service page. There are so many factors that go into the review process and nothing in that department is automated.

Want the money, take the bad review.
Don't want a bad review, agree to a mutual cancelation.

You're going to get his in your wallet or your reputation. The only difference is that it's easier to refill your wallet than it is to build your reputation. Damage to your reputation can kill your company, even if it is just one bad review. I tend to take the loss so I can avoid a bad review. I wouldn't worry too much about it because there are more good buyers than shitty ones looking for a free meal Cancelling big orders OR Getting negative feedback? which will you go for?

Cancelling big orders OR Getting negative feedback? which will you go for?

Hmm this is a tricky one. On one hand you've done all the work and busted your butt doing it and should be paid for your time and effort. On the other hand the client was not satisfied with your work and wants to cancel the order, even though it's difficult to take the work back and you lose all that time invested. Taking the money will definitely get you a negative feedback from the client, even though you did the job as described and did it well. Canceling the service will lose you money and time, which sucks. If you have hundreds of positive reviews already then I'd take the one negative review and run with it. I always take a few bad reviews from a service provider as a client that was just in a bad mood and didn't make $1,000,000 off of the work you did lol. Now if you have 5 reviews and one of them is bad, it will look really bad because your approval rating drops ridiculously and that review hurts you on your entire account, not just the one service. If you contact the support team and plea your case, and the support team sides with the buyer, there has to be a reason for it. Maybe it was a language barrier and you didn't exactly understand what the client was asking or saying and you just agreed with them so the conversation would seize and you could focus on the work you're trying to do for them. Or maybe the service wasn't done exactly to what was described in the service page. There are so many factors that go into the review process and nothing in that department is automated. Want the money, take the bad review. Don't want a bad review, agree to a mutual cancelation. You're going to get his in your wallet or your reputation. The only difference is that it's easier to refill your wallet than it is to build your reputation. Damage to your reputation can kill your company, even if it is just one bad review. I tend to take the loss so I can avoid a bad review. I wouldn't worry too much about it because there are more good buyers than shitty ones looking for a free meal :D

10 years ago

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EliteWriter

If you could have elaborated on the type of service offered, and the kind of excuse the buyer gave, and why staff have sided with the buyer we would have been able to advise better. I only had a couple of cases where buyers rejected my work, and each time support staff helped me and were of great assistance. So I guess there must be a valid reason why they have decided that the buyer is right. I would do as they suggest, maybe give a refund or cancel the order because I would prefer to try and retain a good reputation in such a case.

10 years ago

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chetaseo

thank you very much for your response. maybe next time i will give a much better details but what of if it is a case where the support staff cannot really ascertain themselves on the success or progress of the job done, then the support staff will surely go with the buyer in that case leaving the seller at his own peril which isn't good at all.

10 years ago

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