AmitTeli
Level 1
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Hello People,
How do you reject delivered orders? And get 100% refund?
I am facing this issue,and would like to reject the order and get 100% refund, is there a way?
Thank You,
Amit
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Beverly
If the seller has actually performed the work, you will not be able to reject the order.
If you have an issue, you need to submit a help ticket about the order. You will usually be instructed to request mutual cancellation first. And, it's important that you do that as it documents on the order URL your intentions. If you ask staff to force cancel order before you have requested mutual cancellation, that can lead to confusion on the part of the seller who doesn't understand why his or her order was cancelled. In other words, only ask for mutual cancellation AFTER the seller has rejected your cancellation offer.
Please document on the order URL as fully as possible your reasons for wanting to reject the order and tell the seller specifically what needs to be changed in order for you to accept the work.
Keep in mind that sellers have the option to appeal to help desk too if they have delivered all work required and buyer is still rejecting for no good cause. As others have stated, you can reject the delivery IF there is a good reason to do so. If the seller has actually performed the work, you will not be able to reject the order. If you have an issue, you need to submit a help ticket about the order. You will usually be instructed to request mutual cancellation first. And, it's important that you do that as it documents on the order URL your intentions. If you ask staff to force cancel order before you have requested mutual cancellation, that can lead to confusion on the part of the seller who doesn't understand why his or her order was cancelled. In other words, only ask for mutual cancellation AFTER the seller has rejected your cancellation offer. Please document on the order URL as fully as possible your reasons for wanting to reject the order and tell the seller specifically what needs to be changed in order for you to accept the work. Keep in mind that sellers have the option to appeal to help desk too if they have delivered all work required and buyer is still rejecting for no good cause.
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