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How to cancel order after 5 days ?



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How to cancel order after 5 days ?

I am not able to cancel order after 5 days. I have ordered a software which is not working properly after 5 days. Now, I want to cancel my order but cancel order button have disappeared . I have to cancel this order because its was cost me 49$ and its not working properly if i would not able to cancel this order then its a Scam website . Now please let me know How to cancel this order ?

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