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why my order was not processed?



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why my order was not processed?

the seller promise for 24 hour delivery since I give her order March 26, but my order was not processed without any explanation, until finally the status of my order is "late delivery"
My questions was never answered at all, I look like a beggar, when in fact I was pay her $85 for the order.
why the management let this happen? where is my money now?  cancellation of the order not responded too 

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