Betistapir
Level 1
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I have had this problem a few times, I found that it's that the order has been placed but has not been finalized by the buyer. Once they have finalized it, it should appear in your active sales :)
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As above, i'm currently waiting for the buyer to finalize the order, only received an email with the link, can't see the order from anywhere else :)
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usmanaliakhtar
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