DkPatel
Level 1
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In you place (if your service clearly describe it as wp plugin) i would contact help desk! It's his problem if he didn't read description of your service. In that case i wouldn't argue with buyer, just contact support asap
[quote]In you place (if your service clearly describe it as wp plugin) i would contact help desk! It's his problem if he didn't read description of your service. In that case i wouldn't argue with buyer, just contact support asap[/quote]
Contacted But even they did not help as they are saying its Guarantee invoked and we can not do anything when we offer Guarantee, But we offer Guarantee to make trust but people misuse it. :(
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anwebservices
If they allow you to fix it on their website, then fix it, or if it really doesn't work you have to give them money back, fair enough.
If you can't provide real support for product you selling then you risking much!
I also had buyer who bought my theme, keep it and rise support ticket to get his money back because he said it's not good (while everyone else is VERY HAPPY with it) so i was forced to return his money to keep my positive feedback, that's usually scammers who "want to eat cake and get money back".
If you know that your product is working 100%, you may submit ticket to help desk and try to explain what is happening, to keep your reputation and money. I am developing and selling WordPress themes and plugins. From time to time it happens that some thing is working on most servers and WordPress blogs and few of them don't (mainly because of some server restrictions) but i always offer free support to fix things if possible. If they allow you to fix it on their website, then fix it, or if it really doesn't work you have to give them money back, fair enough. If you can't provide real support for product you selling then you risking much! I also had buyer who bought my theme, keep it and rise support ticket to get his money back because he said it's not good (while everyone else is VERY HAPPY with it) so i was forced to return his money to keep my positive feedback, that's usually scammers who "want to eat cake and get money back". If you know that your product is working 100%, you may submit ticket to help desk and try to explain what is happening, to keep your reputation and money.
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